Courses

The emerging manager

General duration

3 days

Target group

This experientially based course helps leaders refine their skills in management and leadership so that they can guide their team to high performance aligned to the objectives of the organisation. It is a fun program, highly interactive and focuses on personal improvement. It includes feedback from the team as a catalyst for self improvement.

Learning objectives

At the completion of this course participants should be able to: 

• display leadership skills within their team
• manage their team to reach full potential

Course content

The role of the leader

• What is leadership?
• Leadership qualities
• Are leaders born or made?
• The combination of people and task issues for a leader
• Different leadership styles
• Ethics for a leader

Setting expectations and helping staff reach full potential

• The importance of clearly defining your expectations
• Writing objectives and standards aligned to organisational requirements:
• SMART objectives under the headings of
• Coaching staff to help them achieve objectives
• Job Instruction and feedfront
• GROW model
• Staff development options
• SMART objectives under the headings of
  • Quality,
  • Quantity
  • Time
  • Cost

What is motivation?

• What is motivation?
• The difference between negative and positive motivation
• What inspires staff to achieve ‘that extra’
• How can we re-create that feel in the workplace?
• The self fulfilling prophecy
• Choosing your attitude and staying positive

Delegation

• What is delegation?
• What are the advantages of delegation
• Why are leaders hesitant to delegate?
• 6-step delegation process

Providing feedback

• The need for daily feedback
• The JOHARI window
• The five emotional reactions to feedback: SARAH reaction to feedback
• Delivering daily feedback in a non-defensive manner using the SEC model
• Addressing continued underperformance

Communicating with staff

• Why do people have different opinions?
• Our innate reaction when we hear different views to ours
• Model for teasing out and dealing with differences
• Sender and receiver skills required
• Managing and resolving conflict
• Emotional intelligence

Implementing change

• Why is change necessary for an organisation?
• Sources of change
• Why do people resist change?
• The four phases of change
• Implementing change to reduce resistance

Decision making and displaying initiative

• Identifying opportunities for potential improvement
• Six-step model for problem solving/decision making
• Comparative tables
• Stakeholder analysis and engagement
• The advantages of including staff in decision making
• GNT to include staff in decision making

Applying principles to the workplace

• Major learning points and how to apply them