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Introduction to supervision
The emerging manager
The proactive leader
Performance management
Delivering daily feedback
Leading with emotional intelligence
Creating High Performance Teams
Business writing skills
Writing a letter and emails
Writing reports
Writing bids and tenders
Editing skills
Creating high impact presentations
Train the trainer
Exceptional customer service
Outstanding internal customer service
Leading high performance customer service teams
Managing complaints effectively
Professional telephone techniques
Dealing with difficult customers
Selecting high performance staff members
Time and stress management
Communication skills
FUNdamentals of finance
Advanced Project Management
Project Management Fundamentals
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1210/250 St Kilda Rd Southbank VIC 3006
P
03 9686 2540
M
0412 478 031
F
03 9686 2876
E
lynne@steedan.com.au