Business Writing Skills
Team members who are required to write professionally at work and want practical techniques to produce clearer, more effective documents with less effort.
This course builds strong foundations in professional writing. Participants learn how to structure content logically, write clearly for their reader, and edit efficiently for clarity and tone. The focus is on producing documents that can be understood on the first read and support confident decision-making. It incorporates AI principles for self-editing.
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Participants will be able to:
Identify the reader and purpose of a document
Structure information logically and efficiently
Write clear, concise sentences
Edit their own work for clarity, tone and impact
Use AI tools appropriately to polish documents
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Communicating in business
The difference between academic writing, creative writing and business writing
The Government Style Guide as a source of technique
Internal style guides
The composing process
The 4 step process to writing
Gather material for the specific purpose of the document
Who is reading the document and why are they reading it?
Use a spidergram to order information
Draft
Edit
Techniques to increase comprehensibility:
Sentence length and structure
Main message first
Passive/active voice
Conversation style
Use minimum words
Modern formatting techniques and visual presentation
Tone
Word choice to suit the reader
Personalise through pronouns
Positive phraseology
Responding to complaint letters
Using AI to help polish the document
Writing emails
Email etiquette and policy
Structure
Letter writing
Contemporary layout
Structure
Course snapshot
Duration: 1 day or 2 half-day virtual sessions
Delivery: Face-to-face or virtual
Suitable for: Government and business professionals
Facilitator: Steedan facilitators
How the course is delivered
Exercises use participants’ real workplace documents to ensure relevance. Techniques are evidence-based and immediately applicable.